Refund policy

Each piece goes through rigid quality control and inspection before it’s shipped out to our customers. However, if for any reason you're not 100% satisfied with the jewelry, Assolari offers a 14-day return policy and a 1-year warranty for craftsmanship.

Returns

From the date your order arrives at your door, we give you 14 days to fall in love. To be eligible for a refund, the piece must be unworn and in its original packaging. Bear in mind that the original shipping fee is non-refundable.

Refunds take approximately 7 days to be processed, once the piece arrives back into our office. Funds can take 5 - 10 business days for it to be available to your original payment method. 

For US customers, we have a return warehouse address in the US. We will ask you to ship all returns there. 

Kindly note, the return shipping label is on the buyer's account. 

For all remaining customers, the return address will be in the UK warehouse. 

If you decide your purchase is not right for you email us at support@assolari.co. Please include in your message your name, order number, and the reason for the return.

After you initiate a return, you have 14 days to deliver the piece back to us. After that, returns won't be accepted.

Upon the item's arrival, Assolari will review the condition of the item to then approve or reject the return. Please note that Assolari reserves the right to negate any refund if there is any indication that a piece was used or if it is out of its original box.

Warranty

We stand by the forever quality of our pieces. That's why we offer a free 1-year product warranty for craftsmanship on all products purchased directly through Assolari.

Our warranty policy does not allow refunds and does not cover theft or lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Assolari (like a piercer).

If you believe your item has a manufacturing defect, please contact support@assolari.co with details, photos, and videos of the piece.

Upon inspection, if we determine your piece falls under our warranty policy, you'll receive a return shipping label to return the piece to us. After we receive your piece, we are happy to offer a complimentary repair or replacement.