Shipping protection is provided by a 3rd party company that is offered to all of our customers at a low cost in the checkout process.
It covers the replacement of lost or stolen orders since we as a company are not responsible for items once they leave our warehouse. Here is some additional information about the shipping protection we offer:
- Shipping protection and original shipping are non-refundable once the package ships.
- Replacement is for a refund of the item(s) lost or the same item(s) (if in stock) or an item of equal value.
For more questions, please email our customer support team at firstname.lastname@example.org