Order Processing & Shipping
We aim to process and ship orders in 2-3 business days. Once your order is shipped, you'll receive a tracking number via e-mail. We only ship orders under Royal Mail 1st Class Tracked & Signed. All our deliveries are made from our headquarters in the UK.
Duties & Taxes
There may be duties and taxes incurred on your shipment that you will be responsible for. Please note duties and taxes are not included in the total checkout cost. The customer is responsible for any and all customs/duties fees incurred.
Assolari does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country.
For more information, please contact your local customs office. Keep in mind that we're not able to reimburse you for duties and taxes paid upon delivery.
If your order doesn’t arrive within 30 days, please email us with your order number and we will further look into it. If your order is deemed lost, we will issue a full refund.
Wrong or Missed delivery
Please make sure your address is correct or contact us immediately if there is any issue with it. We will not accept responsibility for undelivered or lost packages due to an incomplete address.
If the carrier's tracking indicates that your order was delivered, but you did not receive your order, please enter in contact with the carrier to solve the issue.
Every order is under a £250 compensation insurance policy with Royal Mail for wrong delivery or lost parcel.
Please note that in the event that no one is home or delivery cannot be made, the delivery will be taken to the nearest post shop. The delivery service will generally leave a missed delivery card, which will provide the details of the nearest depot where the delivery is located. Unfortunately due to security and postal service policies, we are unable to arrange for re-delivery or pickup while the delivery is at this location.
Pick-up is the responsibility of the customer and legally the person listed on the address is the only person who can pick-up the delivery.
If pick-up is not possible, the delivery will be returned to us. From there, we can either resend the order once you pay a new shipping fee, or we can offer a refund or credit (depending on what you prefer).