We offer a 14-day return policy from the point that the customer received the product on full-priced items that are unworn and in original condition. Your purchase can be returned for a 12-month credit voucher or refund.
Please note the return shipping fee is on the buyer's account and the original shipping fee is non-refundable and will be deducted from the refundable amount.
If you want to return your order please email firstname.lastname@example.org and attach reason for return along with photos of the earring in its original condition.
If your request passes our first review, we will be providing you the delivery address, and upon the items arrival we will be doing a second review to then approve or reject the return.
Please note that due to hygienic reasons, Assolari reserves the right to negate any refund if there are any indication that the piece was used or if it is out of its original box.
If your return is approved, you will receive a 12-month credit voucher or refund. If your return is rejected, you will need to pay for a new shipping label for the item to be returned to you.
We do not accept returns for wrong size items. We list all dimensions and provide model images so you can see the size of products on. If you have any questions please get in touch prior to ordering.
We apologize for any wrong orders and aim to make it right every time.
Please send your order number and a photo of the defective or incorrect design to the email below and our Customer Service team will be happy to remedy the situation right away.
If you have any further questions or concerns, feel free to get in touch.
Email us at email@example.com or fill out the form below.